Warranty Policy Muar, Johor, Malaysia | Mr Curtain (M) Sdn Bhd

Q: How long is the warranty period?

Warranty coverage varies by product category. Ready-Made Curtains: 7 Days Inspection & Defect Reporting Period. Ready-Made Blinds: 7 Days Inspection & Defect Reporting Period. Custom-Made Curtains: 1 Year Limited Warranty. Custom-Made Blinds: 2 Years Limited Warranty. Track Systems & Installation Workmanship: 3 Years Limited Warranty.

Q: Does the warranty cover colour fading?

No. Discoloration or fading caused by sunlight exposure, humidity, environmental conditions, or natural aging is not covered under warranty.

Q: Does the warranty cover installation workmanship?

Yes. Installation workmanship is covered for eligible custom-made projects installed by Mr Curtain and subject to warranty verification.

Q: Does the warranty cover accidental damage?

No. Damage caused by mishandling, negligence, accidents, misuse, pets, children, or third-party modifications is not covered.

Q: Can I request service after the warranty period?

Yes. After the warranty period, customers may still request servicing, repairs, replacement parts, or maintenance support subject to availability, location, and applicable service charges.

Q: Do I need to register my warranty?

No. Warranty coverage is automatically activated upon purchase or installation of eligible products and services.

Q: How do I submit a warranty claim?

Please prepare your Order Number or Invoice Number, Product Photos or Videos, Description of the Issue, and Contact Number. Our team will review the information and advise the next step.

Our commitment

Mr Curtain Warranty Policy

At Mr Curtain Malaysia, we take pride in the quality, workmanship, and service behind our products. This warranty policy explains the coverage provided for eligible ready-made curtains, ready-made blinds, custom-made curtains, blinds, curtain track systems, and installation workmanship.

At a glance

Warranty Coverage

Coverage varies by product category and service type.

Product

Coverage details

Warranty period

Ready-Made Products

1Ready-Made Curtains

Coverage detailsCovers verified manufacturing defects, missing accessories, wrong items supplied, and shipping damage reported within the inspection period.

Warranty period7 Days Inspection & Defect Reporting Period

2Ready-Made Blinds

Coverage detailsCovers verified manufacturing defects, missing accessories, wrong items supplied, and shipping damage reported within the inspection period.

Warranty period7 Days Inspection & Defect Reporting Period

Custom-Made Products

3Custom-Made Curtains

Coverage detailsCovers verified workmanship defects in stitching, alteration, and fabric workmanship under normal indoor usage.

Warranty period1 Year Limited Warranty

4Custom-Made Blinds

Coverage detailsCovers verified operating mechanism defects, bracket defects, and material defects under normal indoor usage.

Warranty period2 Years Limited Warranty

Track Systems & Installation

5Curtain Track System, Brackets, Hooks & Installation Workmanship

Coverage detailsCovers verified installation workmanship defects and mechanical defects under normal residential use.

Warranty period3 Years Limited Warranty

Exclusions

What is not covered

Normal wear and tear due to daily use.
Damage caused by mishandling, negligence, abuse, or accidents.
Damage caused by incorrect installation by third parties.
Damage caused by improper cleaning, washing, soaking, or unsuitable cleaning agents.
Discoloration, fading, or fabric aging caused by sunlight exposure, humidity, or environmental conditions.
Damage caused by water leakage, floods, thunderstorms, fire, pests, or natural disasters.
Minor colour variation due to screen display, fabric batch differences, or lighting conditions.
Measurement errors provided by customers for self-measure or ready-made purchases.
Products altered, modified, or repaired by parties not authorised by Mr Curtain.

Product care

Care & Maintenance Requirements

To maintain your curtains and extend their lifespan, we recommend:

Vacuum gently with a soft brush attachment to remove dust.
Use professional steam cleaning or dry cleaning when necessary.
If washing is required, use a gentle cycle with mild detergent according to the fabric care instructions.
Avoid bleach, harsh chemicals, soaking, or high heat drying.
Use low heat steaming or ironing only when suitable for the fabric.
When unsure, please contact our team before cleaning.

How to claim

Warranty claim process

To request warranty or after-sales support, contact our customer service team with:

Order number or invoice number

Product photo or video

Description of the issue

Delivery address or installation address

Contact number

Preferred Resolution

Our team will review the case and advise the next step.

Ongoing support

After-sales service

Warranty service will be provided for eligible claims approved by Mr Curtain.

After the warranty period, customers may still request professional servicing, repair, replacement parts, or maintenance support at a reasonable service fee, depending on availability and location. Subject to location, availability and service scope.

Please note

Important notes

Warranty is valid from the date of purchase or installation.

Warranty coverage is subject to product condition, usage, and verification by Mr Curtain.

Mr Curtain reserves the right to repair, replace, or provide suitable service solutions depending on the nature of the issue.

This warranty applies only to eligible Mr Curtain products and services.

Helpful answers

Frequently Asked Questions

1. How long is the warranty period?

Warranty coverage varies by product category.

Ready-Made Curtains: 7 Days Inspection & Defect Reporting Period

Ready-Made Blinds: 7 Days Inspection & Defect Reporting Period

Custom-Made Curtains: 1 Year Limited Warranty

Custom-Made Blinds: 2 Years Limited Warranty

Track Systems & Installation Workmanship: 3 Years Limited Warranty

2. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team within the inspection period and provide your order number, photos, and a description of the issue.

3. Does the warranty cover colour fading?

No.

Discoloration or fading caused by sunlight exposure, humidity, environmental conditions, or natural aging is not covered under warranty.

4. Does the warranty cover installation workmanship?

Yes.

Installation workmanship is covered for eligible custom-made projects installed by Mr Curtain and subject to warranty verification.

5. Does the warranty cover accidental damage?

No.

Damage caused by mishandling, negligence, accidents, misuse, pets, children, or third-party modifications is not covered.

6. Can I request service after the warranty period?

Yes.

After the warranty period, customers may still request servicing, repairs, replacement parts, or maintenance support subject to availability, location, and applicable service charges.

7. Do I need to register my warranty?

No.

Warranty coverage is automatically activated upon purchase or installation of eligible products and services.

8. How do I submit a warranty claim?

Please prepare:

Order Number or Invoice Number
Product Photos or Videos
Description of the Issue
Contact Number

Our team will review the information and advise the next step.

Warranty Policy

Warranty Policy

Mr Curtain Warranty Policy

Warranty Coverage

What is not covered

Care & Maintenance Requirements

Warranty claim process

After-sales service

Important notes

Frequently Asked Questions

Discover

Information

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